Frequently Asked Questions

Find answers to common questions about our return policy and process.

You have 30 days from the date of purchase to initiate a return. The return must be received at our facility within this timeframe. We recommend starting the return process as soon as possible to ensure timely processing.

Return shipping labels are not provided. All return shipping costs and label creation are the responsibility of the customer.

Once we receive and inspect your return, refunds are processed within 5-7 business days. Depending on your bank or credit card company, it may take an additional 3-5 business days for the funds to appear in your account. You'll receive an email confirmation once your refund has been processed.

Condition Requirements

To ensure a smooth return process, please ensure your item meets these condition standards:

  • No Signs of Wear: Items should show no evidence of being worn, used, or washed
  • All Tags Attached: Original price tags, care labels, and security tags must remain intact
  • No Damage: Items must be free from stains, tears, holes, or any other damage
  • Original Packaging: Items must be returned in original, undamaged packaging with all inserts and documentation
  • Hygiene Items: Undergarments, swimwear, and intimate apparel cannot be returned if the hygiene seal has been removed
  • Defective Items: If you receive a defective or damaged item, please contact us immediately for a replacement or refund

Note: Items that do not meet these conditions may be refused or subject to a restocking fee of up to 20% of the purchase price.

How to Return

Our return process is simple and straightforward. Follow these steps to initiate your return:

  1. Contact Us: Reach out to our customer service team at support@coldfront.us or use our contact form with your order number and reason for return
  2. Receive Return Instructions:Our team will review your request and provide return instructions if your return is approved.its original packaging and ship it using the provided label
  3. Inspection: Once received, we'll inspect the item to verify it meets our return conditions
  4. Refund Processing: Upon approval, your refund will be processed within 5-7 business days
  5. Refund Timeline: Depending on your financial institution, the refund may take an additional 3-5 business days to appear in your account
We want you to be completely satisfied with your purchase. If you're not happy with your order, we make returns easy and hassle-free. Learn about our return process, eligibility requirements, and how we can help.

Return Eligibility

We stand behind the quality of our products. To be eligible for a return, items must meet the following criteria:

  • Timeframe: Returns must be initiated within 30 days of purchase
  • Condition: Items must be unused, unworn, and in original condition with all tags attached
  • Packaging: Original packaging and all accessories must be included
  • Proof of Purchase: Original receipt or order confirmation is required
  • Exclusions: Final sale items, clearance merchandise, and custom orders cannot be returned